Privacy Policy

North East Caravans Privacy Policy

North East Caravans are committed to and respect your privacy. We recognise the importance of gaining and maintaining your trust. Outlined below is our Privacy Policy covering the data we collect, why we collect it and what we use it for.
Security of your information is paramount to us; we never sell or distribute your details to companies for marketing or promotional purposes, using it only for the reason you provided it for.
We hope the following information covers all concerns you may have over your data use. If you have any further questions please do not hesitate to contact us.

Information We Collect
We may collect and process information about you such as:
Information you provide – Name, Address, Telephone, Email, Financial, Credit History, Car Registration, Make and Model via forms, telephone or online.
Information Provided by Manufacturers – Customer information requests from Elddis (part of Erwin Hymer Group UK Ltd) registered office of Erwin Hymer Group UK Ltd is Explorer House, Delves Lane, Consett, County Durham DH8 7PE

What We Use This Information For
North East Caravans may use your information for:
• Providing products and services (Workshop, Sales, Shop and Storage)
• Answering your queries
• Processing orders
• Dealing with payments
• To notify you of changes to contracts, times and holiday closures for the Storage Site
• Keeping you up to date about your caravan or motorhome whilst in the workshop
• Maintaining contact with regard to parts ordered, warranty work, servicing and repair
• Procuring a finance quote at the request of you, the customer

Disclosure of Information to Third Parties
In certain situations it is a condition that your details are passed on for legal or operational requirements.
If you have given consent or requested so, we would pass your contact details on to a third party insurance company (Safeguard or Caravan Guard) to provide a quote.
CRIS – All new caravans are registered with CRIS who will need to know the new (your) owner’s personal details. This provides verification of ownership and would ease the sale of your caravan in the future.
DVLA – It is a legal requirement that all vehicles be registered with the DVLA, they require we provide your personal details in order to update their records.
Black Horse Finance – To enable North East Caravans to offer finance options for units sold.

From time to time we will send your details of amazing offers, discounts and events which we feel would benefit you. We also strive to keep channels of communication open to help us improve our products and services to you. If you do not wish to receive this information, please tick the appropriate UNSUBSCRIBE button on the correspondence, email us on or call 01670 812 001.

North East Caravans websites use cookies to help address security issues or to improve our services. When you visit our websites, cookies are pieces of information that may be saved on your computer. They are used to, but not limited to, gathering information to help with research regarding our website, improving the continuity of our visits to our websites and providing targeted marketing campaigns to your requirements. If you wish you can prevent the use of cookies when visiting our websites via your internet browser options facility. Removing cookies may hamper your experience when using any of our websites. The two types of cookie you may experience when browsing are First Party Cookies and Third Party Cookies.

First Party Cookies – These are controlled by North East Caravans, these cookies provide information regarding your usage of our sites.
Third Party Cookies – These are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter has their own cookies, which are controlled by them.

Revisions to the Policy
The Privacy Policy may need to be updated in the future, when we do this will publicize it on the website and on Social Media. The date of the last update will also be displayed at the end of the page.

Our website and emails may contain links to other businesses; the North East Caravans Privacy Policy does not cover these companies. If you access other websites, please check their individual Privacy Policies before use.

Your Rights
You have the right to ask us not to process your personal information for marketing purposes. At any point you can revoke a previous subscription by contacting us.
You have the right to request a copy of all information North East Caravans holds about you.

If you wish North East Caravans to forward you further information or wish to make an Information Request please contact or call 01670 812 001.

March 2021

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